Cancellation and Refund Policy

• Orders can be canceled within 10 minutes of placing them, provided food preparation has not begun.
• To cancel an order, please contact our customer service team immediately at +91 99878 70940.
• Once our kitchen has begun preparing your food, cancellation will not be possible due to food safety and quality concerns.
• For pre-orders placed in advance, cancellations must be made at least 2 hours before the scheduled delivery time.
• We reserve the right to cancel orders due to unforeseen circumstances such as ingredient unavailability, extreme weather conditions, or technical issues. In such cases, you will be notified promptly and offered a full refund.

Our refund policy is designed to be fair and transparent. Refunds may be provided in the following circumstances:

• For successfully canceled orders within the permitted time frame.
• If we are unable to deliver your order due to unavailability of delivery personnel or technical issues.
• When the delivered food does not meet our quality standards, and you report it within 30 minutes of delivery.
• If your order is incorrect or incomplete, and you notify us within 30 minutes of receiving it.

Refund processing times vary depending on your payment method:

We take pride in serving high-quality food. However, if you encounter any issues with your order:

• Please report food quality concerns within 30 minutes of delivery.
• When reporting an issue, please provide specific details and, if possible, photographic evidence.
• We may offer one of the following resolutions based on the nature and severity of the issue:
  • Replacement of the specific food item
  • Partial refund for the affected items
  • Full refund for the entire order
  • Store credit for future purchases

Refunds will not be provided in the following circumstances:

• Cancellation requests made after food preparation has begun.
• Personal taste preferences or dislike of food that is otherwise prepared correctly.
• Quality complaints raised more than 30 minutes after delivery.
• Food that has been partially or fully consumed, unless there's a legitimate quality or safety concern.
• Orders that were delivered correctly and on time as per the delivery specifications.
• When delivery was delayed due to factors beyond our control (extreme weather, traffic conditions, incorrect address provided).

To initiate a refund request:

1. Contact our customer service team via phone at +91 99878 70940 or email at padmavatipolibhajikendra@gmail.com.
2. Provide your order number, date of purchase, and reason for the refund request.
3. Our team will review your request and respond within 24-48 hours.
4. If approved, the refund will be processed according to the timeframes mentioned above.
5. You'll receive a confirmation email once the refund has been processed.

For cancellations, refunds, or any related inquiries, please contact us through: